NPD-PASS

Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2026.
passEE and passMCQ are not affiliated with the Pharmacy Examining Board of Canada. "PEBC" and "Pharmacy Examining Board of Canada" are trademarks of the Pharmacy Examining Board of Canada.
passPVUE is not affiliated with the Oman Medical Specialty Board (OMSB) or Pearson VUE. "OMSB" and "Pearson VUE" are trademarks of their respective owners.

1. Information We Collect

We may collect the following types of information:

A. Personal Information:

Information provided during registration, such as your name, email address, and username.

B. Device Information:

Technical data such as your device type, operating system, and device or other IDs.

C. Messages:

Emails you send to us or receive from us.

D. Usage Data:

Information about how you interact with the app, including feature usage and preferences.

D. Payment Data:

Information required for in-app purchases, such as payment methods, is processed securely by trusted third-party payment providers.

2. How We Use Your Information

Your information is used for:

  • Account Management: Secure login and personalized user experiences
  • Service Improvement: Analyzing app performance and enhancing features
  • Payment Processing: Managing subscriptions and purchases
  • Communication: Sending essential updates, notifications, and promotional materials (with your consent)

3. Data Sharing

We do not share your personal data with any third parties, companies, or organizations. Your information is only used within the app for the purposes described in this policy. We may disclose information only if required by law or to protect our rights.

4. Data Security

We implement appropriate technical and organizational measures to secure your information. However, please note that some data may not be encrypted during transmission, and we cannot guarantee complete security. While we strive for maximum security, no system is completely immune to breaches.

5. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing and updating your personal data
  • Requesting deletion of your data
  • Restricting certain processing activities

For requests, email us at support@npd-pass.com.

6. Updates to this Policy

We may revise this policy to reflect changes in legal requirements or app functionality. Material changes will be communicated through the app or email.

Terms of Service

Effective Date: January 1, 2025
Last Updated: January 1, 2026

passEE and passMCQ are not affiliated with the Pharmacy Examining Board of Canada. "PEBC" and "Pharmacy Examining Board of Canada" are trademarks of the Pharmacy Examining Board of Canada.
passPVUE is not affiliated with the Oman Medical Specialty Board (OMSB) or Pearson VUE. "OMSB" and "Pearson VUE" are trademarks of their respective owners.

1. Using the App

  • passEE, passMCQ and passPVUE is intended for users aged 13 or older
  • The app is provided "as is" without guarantees of uninterrupted service or error-free operation

2. Accounts and Authentication

  • You are responsible for keeping your account credentials secure
  • On Android, only Google Sign-In is supported. On iOS, Google, Apple, and email authentication are supported for login.
  • You may request deletion of your account and associated data at any time by contacting support@npd-pass.com

3. Payments, Subscriptions, and Refund Policy

  • Payments for subscriptions and in-app purchases are handled securely by third-party processors (Apple App Store, Google Play, and Stripe).
  • Subscription Management:
    • Apple App Store and Google Play: Subscriptions automatically renew for the same duration unless cancelled at least 24 hours before renewal through your Apple/Google account settings. You will be charged the same price unless we notify you of changes at least 30 days in advance.
    • Stripe (Web): All purchases are one-time and non-recurring. To extend access, you must purchase a new subscription manually. We do not store payment methods or auto-charge for renewals.
  • Apple App Store and Google Play: Refund requests are handled solely by Apple/Google per their policies. We do not control or guarantee refunds for these purchases.
  • Stripe (Web) - 3-Day Satisfaction Guarantee: Full refund available within 3 days of purchase for any reason. To request a refund, contact support within 3 days: for passMCQ, support.mcq@pass-mcq.ca; for passEE, support.ee@pass-ee.ca; for passPVUE, support@npd-pass.com. Refunds are processed within 5–10 business days. Limited to one refund per account.
  • Stripe (Web) - After 3 Days: All sales are final. Refunds are granted solely at our discretion on a case-by-case basis in exceptional circumstances only. If you believe there has been a billing error, contact us within 7 days of the charge using the same addresses.
  • Filing a fraudulent chargeback or dispute for services that were delivered and used constitutes a violation of these Terms and may result in immediate account termination, collection action, and reporting to fraud prevention databases.

4. Prohibited Activities

You agree not to:

  • Reverse engineer, decompile, or tamper with the app
  • Use the app for illegal or harmful purposes
  • Access other users' accounts or data without authorization
  • Content Extraction: Capture, extract, copy, or reproduce any content from the app through any means, including but not limited to:
    • Taking screenshots or screen recordings of questions, answers, explanations, or any other app content
    • Using optical character recognition (OCR) tools or image-to-text conversion services
    • Using artificial intelligence (AI) tools, automated scripts, or bots to extract content
    • Manually transcribing, typing, or copying questions, answers, or explanations
    • Using any third-party software, browser extensions, or tools designed to extract or capture app content
  • Derivative Works: Create, compile, or distribute any derivative works based on app content, including but not limited to:
    • Question banks or study materials derived from app content
    • Databases, spreadsheets, or collections of questions or answers
    • Any compilation or aggregation of app content in any format
  • Account Sharing: Share your account credentials or allow others to access your account
  • Device Restrictions: Violate the device switching policy or attempt to circumvent device limitations (see Device Switching Policy section)

5. Intellectual Property

  • All content, trademarks, and features in the app are owned by passEE, passMCQ and passPVUE or its licensors
  • You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the app for personal, non-commercial purposes only
  • This license is strictly limited to a single user per account and is subject to device restrictions as outlined in the Device Switching Policy
  • You may not reproduce, distribute, extract, copy, modify, create derivative works from, or otherwise exploit any app materials, content, questions, answers, explanations, or features without prior written consent
  • Any unauthorized extraction, reproduction, or distribution of app content constitutes a violation of these terms and may result in immediate termination of your account and legal action
  • All questions, answers, explanations, and educational content are proprietary intellectual property protected by copyright and other applicable laws

6. Device Restrictions and Single-User License

  • Your subscription is granted for use by a single individual only
  • Account sharing, multiple concurrent users, or unauthorized access is strictly prohibited
  • Device switching is subject to the Device Switching Policy, which includes progressive cooldown periods and limitations on the number of concurrent active devices
  • We reserve the right to monitor device usage, account activity, and behavioral patterns to detect violations of these terms
  • Excessive device switching, suspicious activity patterns, or attempts to circumvent device restrictions may result in immediate account termination without refund

7. Monitoring and Enforcement

  • We actively monitor app usage, user behavior, and account activity to detect violations of these terms, including but not limited to:
    • Content extraction attempts (screenshots, OCR usage, automated tools)
    • Unauthorized account sharing or device switching abuse
    • Suspicious activity patterns or usage anomalies
  • We maintain audit logs, usage analytics, and behavioral data to support enforcement actions
  • By using the app, you consent to such monitoring and acknowledge that evidence of violations may be used in enforcement proceedings
  • We reserve the right to investigate any suspected violations and may request additional information or documentation from users

8. Termination of Access and Remedies

We reserve the right to terminate or suspend accounts immediately, without prior notice, for violations of these terms, including but not limited to:

  • Content extraction, screenshotting, or unauthorized reproduction of app materials
  • Creation or distribution of derivative works based on app content
  • Account sharing or unauthorized device usage
  • Any other violation of these Terms of Service

Remedies and Penalties:

  • No Refund Policy: Upon termination for violation of these terms, you are not entitled to any refund of subscription fees, regardless of the remaining subscription period
  • Retroactive Invalidation: We reserve the right to retroactively invalidate your access and deny refunds for the entire subscription period if violations are discovered
  • Content Takedown: If you have created derivative works or distributed app content, you must immediately cease such activities and remove all such content from any platforms, databases, or storage systems. We may demand takedown of such content and pursue legal remedies if you fail to comply
  • Legal Action: We reserve the right to pursue all available legal remedies, including but not limited to injunctive relief, damages, and recovery of legal costs and attorney fees
  • Reporting: We may report violations to relevant authorities, app stores, or third-party platforms as appropriate

9. Limitation of Liability

passEE, passMCQ and passPVUE are not liable for indirect, incidental, or consequential damages resulting from your use of the app.

10. Updates to the Terms

We may update these terms to reflect changes in our app or legal requirements. Material changes will be communicated through the app or via email. Continued use of the app after such updates constitutes your acceptance of the revised terms. If you do not agree to the updated terms, you must discontinue use of the app immediately. Your continued use after the effective date of any updates indicates your agreement to be bound by the modified terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms shall be resolved exclusively in the courts of Cambridge or Toronto, Ontario.

12. General Provisions

  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
  • Assignment: We may assign these Terms to a successor; you may not transfer your account or rights.
  • Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Tigris Guardians Inc.

Device Switching Policy

Device Switch Cooldown System

Our app implements a progressive cooldown system for device switches to maintain security and prevent abuse:

  • First Switch: Immediate (no cooldown)
  • Second Switch: 1 hour cooldown
  • Third Switch: 3 hours cooldown
  • Fourth Switch: 24 hours cooldown
  • Fifth Switch: 3 days cooldown
  • Sixth Switch: 7 days cooldown
  • Seventh Switch and beyond: 14 days cooldown

Important Notes:

  • Maximum of 1 concurrent active devices per account
  • Device switches are tracked and logged for security
  • Unauthorized devices will be automatically signed out
  • Cooldown periods are strictly enforced and cannot be bypassed
  • The cooldown timer starts when a device switch is initiated
  • Users can view their remaining cooldown time in the settings

This policy helps us:

  • Protect user data and privacy
  • Prevent unauthorized account sharing
  • Maintain service quality
  • Ensure fair usage of the platform

Business & contact information

The following information identifies the supplier of the passEE, passMCQ, and passPVUE services for legal and consumer-protection purposes, including under applicable Ontario law.

Legal business name

Tigris Guardians Inc.

Address

107-1025 King St E
#5030
Cambridge, ON, Canada

Support telephone

+1 (905) 609-2307

Support email